Fabbrica Isolatori Porcellana

Tel. +39.0163.824811 - Fax +39.0163.824831
e-Mail: info@fipit.it

AIM
To check the quality level of products supplied by FIP S.p.a.
Your answers will help us to act according to a continual improvement of the quality management system and our organisation’s processes, basing on your needs, expectations and requirements.

HOW TO FILL IN THE QUESTIONNAIRE
Please give us your measure of importance and satisfaction, using the proposed attributes, where 5 means great importance/great satisfaction and 0 means low importance/low satisfaction.

1 - PRODUCT		Importance	Satisfaction
1.1	Product quality
1.2	Compliance with prescribed requirements
1.3	Product reliability
1.4	Production flexibility
1.5	Integrity of packages

2 - SERVICE		Importance	Satisfaction
2.1	Fulfilment of deliveries
2.2	On time deliveries
2.3	Stock on hand insulators

3 - RELATIONSHIP		Importance	Satisfaction
3.1	Easy approach to commercial/ technical/administrative departments
3.2	Responsiveness
3.3	Reaction time

4 - GLOBAL SATISFACTION ABOUT OUR COMPANY

5 - OSSERVAZIONI E SUGGERIMENTI
5.1	Remarks and Suggestions:
5.2	5.2 Related to future deliveries

6 - Are you going to get in touch with us for future purchase orders ?

7 - Would you recommend our company to others, concerning products and/or services provided by us ?
YES	NO

Typology of the product/service bought:
Medium Voltage
High Voltage
Hermetic Bushing for capacitors
Other

8 - Would your company be interested in buying alternative ceramic products and/or bushing capacitors with special assembling?
YES	NO

If YES which ones?

COMPANY DETAILS:
Name *
Address *
eMail *
Telephone *
Fax

QUESTIONNAIRE FILLER:
Name and Surname *
Qualification/Dept. in company *
Date
The data with * are compulsory.

Insert the code shown in the picture

All information collected with this questionnaire will be used only for statistic purposes, related to our Quality Management System implementation.
The diffusion of these data will be used only in an anonymous way ,so that it will not be possible to identify any single filler.

We thank you in advance for the attention and time spent in filling this questionnaire in

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Fabbrica Isolatori Porcellana - F.I.P. S.p.A.
Seat: Via Novara, 171 - 28078 Romagnano Sesia (NO) - Italy
Tel. +39.0163.824811 - Fax +39.0163.824831
P.Iva 02411440155 - e-Mail: info@fipit.it